Yiswa Connect

Platform Terms of Use Agreement

Last Updated: 14 June 2026

Article 1: Introduction

This Agreement constitutes a legally binding electronic contract between Yiswa Information Technology Company, the owner and operator of the “Yiswa Connect” platform (registered with the Ministry of Commerce in the Kingdom of Saudi Arabia under Commercial Registration No. 7032885225), and any natural or legal person who creates an account, accesses, or uses any of the platform’s services.

Registration of an account, access to the platform, or use of its services shall be deemed full, explicit, final, and unconditional acceptance of all provisions of this Agreement and all related platform policies, including any future amendments.

Where the user accesses or uses the platform on behalf of an entity, company, or organization, the user represents and warrants that they have full legal authority to bind such entity to this Agreement.

Article 2: Definitions

For the purposes of this Agreement, the following terms shall have the meanings assigned to them below unless the context requires otherwise:

  • Company: Yiswa Information Technology Company, the legal owner and operator of the Yiswa Connect platform.
  • Platform: The Yiswa Connect platform, including its websites, applications, APIs, tools, and related services.
  • Client: The legal entity that creates an account, subscribes to, or uses any of the platform’s services.
  • Establishment: Restaurants, cafés, food & beverage businesses, or any commercial activity using the platform.
  • Account: The electronic user profile created on the platform.
  • Services: All current or future services provided through the platform.
  • Data: All information, files, content, records, orders, products, reports, and operational data entered, generated, or stored within the platform.
  • Subscription: The plan or package selected by the Client in exchange for fees.
  • Third-Party Service Provider: Any external party providing services related to the platform, including hosting providers, domain providers, payment gateways, messaging services, AI providers, POS systems, delivery applications, and others.

Article 3: Legal Capacity

The Client represents and warrants that:

  1. They have full legal capacity to enter into this Agreement.
  2. No legal restriction prevents them from complying with this Agreement.
  3. They hold all required licenses and regulatory approvals to operate their business.
  4. They bear full legal and regulatory responsibility for their activities.
  5. All information provided to the Company is true, accurate, and up to date.

The Company reserves the right to request any documents it deems necessary to verify the Client’s identity, business, or account ownership.

Article 4: Nature of the Contractual Relationship

The Client acknowledges and agrees that:

  1. The Company is a SaaS technology provider only.
  2. The Company is not a partner, agent, representative, or employee of the Client.
  3. This Agreement does not establish any partnership, agency, franchise, or joint venture relationship.
  4. The Company’s obligations are limited strictly to providing technical services.
  5. All commercial transactions conducted by the Client with its customers, suppliers, or third parties remain solely the Client’s responsibility.

Article 5: Scope of Services

The Yiswa Connect platform provides a suite of tools for managing and operating food and beverage businesses, including but not limited to:

  • Branch management
  • Website creation
  • Free subdomain
  • Custom domain purchase and connection
  • Product management
  • Menu management
  • QR code system
  • User management
  • Multi-language support
  • POS integration
  • Delivery platform integrations
  • ERP integration
  • Order management
  • Inventory management
  • AI-powered content generation
  • Location analytics

Article 6: Account Creation

The Client agrees to:

  1. Provide accurate and complete information.
  2. Maintain confidentiality of login credentials.
  3. Not share the account with unauthorized parties.
  4. Bear full responsibility for all activities under the account.
  5. Keep account information updated.

The Company may suspend or terminate any account suspected of unlawful use, violation of laws, or breach of this Agreement.

Article 7: Subscriptions and Fees

  1. Services are subject to the Company’s pricing plans.
  2. Prices may be modified at any time.
  3. New pricing applies upon renewal, upgrade, or additional purchases.
  4. All fees are payable in advance.
  5. Services are activated only after full payment is received.

Article 8: Automatic Renewal and Payment Methods

By adding a payment method or enabling auto-renewal, the Client:

  1. Authorizes the Company or its payment providers to charge due fees.
  2. Consents to tokenization and secure storage of payment credentials.
  3. Is responsible for updating payment details.
  4. Agrees to automatic charging for recurring subscriptions and services.

Article 9: Refund Policy

Unless expressly stated otherwise:

  1. All payments are final and non-refundable.
  2. Partial or full subscription usage is non-refundable.
  3. Domain fees are non-refundable.
  4. Add-on services are non-refundable.
  5. Professional services, setup, or customization fees are non-refundable.
  6. Account termination does not entitle the Client to any refund.

Article 10: Intellectual Property

All intellectual property rights related to the Yiswa Connect platform, including but not limited to software, source code, databases, algorithms, UI designs, templates, reports, analytics, trademarks, APIs, documentation, and proprietary content, are exclusively owned by the Company or its licensors.

No rights are transferred to the Client.

The Client is prohibited from:

  • Copying or reproducing the platform
  • Reverse engineering or decompiling
  • Creating derivative works
  • Reselling, sublicensing, or hosting the platform
  • Removing proprietary notices

All improvements or modifications to the platform remain the exclusive property of the Company.

Article 11: Use of Brand and Commercial Identity

The Client grants the Company a non-exclusive, irrevocable license during the subscription period to use:

  • Trade name
  • Logo and brand identity
  • Store name
  • Product images
  • Screenshots of platform usage

For purposes including:

  • Marketing and advertising
  • Case studies
  • Presentations
  • Client lists
  • Reports
  • Media and events
  • Website publication

The Client may request discontinuation in writing, subject to a reasonable implementation period.

Article 12: Client Data

The Client retains ownership of operational data entered into the platform.

The Client grants the Company a worldwide, non-exclusive, transferable license to use data solely for service delivery, operation, backup, processing, and improvement.

The Company may use anonymized aggregated data for:

  • Analytics
  • Statistics
  • Product development
  • Market research
  • AI training and model improvement

without identifying the Client.

Article 13: Information Security

The Company applies commercially reasonable security measures; however, the Client acknowledges that:

The Company is not liable for damages caused by cyberattacks, outages, user errors, third-party failures, or malware.

Article 14: Third-Party Providers

The platform may rely on third-party services such as hosting, domains, payments, SMS, email, POS systems, delivery apps, ERP systems, and AI providers.

The Company is not responsible for:

  • Service interruptions
  • Pricing changes
  • Policy modifications
  • Service suspension
  • Data loss caused by third parties

Third-party services are governed by their own terms.

Article 15: Regulatory Compliance

The Client agrees to comply with all applicable laws and regulations in the Kingdom of Saudi Arabia, including:

  • Business licensing
  • Tax compliance
  • Zakat regulations
  • E-commerce law
  • Data protection laws
  • Cybercrime laws
  • Any additional regulatory requirements

The Client bears full responsibility for compliance.

Article 16: Prohibited Activities

The platform may not be used for unlawful activities, including:

  • Fraud
  • Money laundering
  • Terrorism financing
  • Illegal goods or services
  • Intellectual property infringement
  • Malware distribution
  • API abuse
  • Unauthorized system access or hacking attempts

The Company may take immediate action upon suspicion of violation.

Article 17: Suspension and Restriction

The Company may suspend or restrict accounts without prior notice in cases of:

  • Breach of Agreement
  • Legal violations
  • Non-payment
  • Fraud suspicion
  • Security risks
  • Regulatory orders

No compensation or refund shall apply.

Article 18: Termination

The Company may terminate this Agreement in cases including:

  • Material breach
  • Repeated violations
  • Misrepresentation
  • Harmful use of the platform
  • Business cessation
  • Insolvency or liquidation

The Client may terminate by disabling auto-renewal or requesting account closure.

Outstanding obligations remain payable.

Article 19: Limitation of Liability

The Company shall not be liable for:

  • Loss of profits or revenue
  • Loss of data
  • Loss of customers
  • Indirect or consequential damages

Total liability shall not exceed fees paid in the preceding 12 months.

Article 20: Indemnification

The Client agrees to indemnify and hold harmless the Company against any claims, losses, damages, liabilities, fines, or legal costs arising from:

  • Use of the platform
  • Violation of this Agreement
  • Violation of laws
  • Third-party rights infringement
  • Client data or content

Article 21: Force Majeure

The Company is not liable for failure or delay caused by events beyond its control, including:

  • Natural disasters
  • War or riots
  • Pandemics
  • Cyberattacks
  • Government actions
  • Utility failures
  • Third-party service disruptions

Obligations are suspended during such events.

Article 22: Amendments

The Company reserves the right to modify:

  • This Agreement
  • Policies
  • Services
  • Pricing
  • Features

Continued use constitutes acceptance of updates.

Article 23: Notices

Notices may be delivered via:

  • Email: info@yiswa.app
  • Dashboard notifications
  • Website announcements
  • SMS
  • In-platform alerts

Such notices shall have full legal effect.

Article 24: Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Kingdom of Saudi Arabia.Disputes shall be resolved amicably within 30 days; failing that, the courts of Riyadh shall have exclusive jurisdiction.

Article 25: General Provisions

  1. This Agreement constitutes the entire agreement between the parties.
  2. It supersedes all prior agreements.
  3. Failure to enforce any right does not constitute waiver.
  4. Invalid provisions do not affect the remaining terms.
  5. The Company may assign its rights.
  6. The Client may not assign rights without written consent.
  7. The Arabic version shall prevail in case of conflict.
  8. The Agreement becomes effective upon electronic acceptance or platform use.